FAQs
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we get. If you don’t see your question here, feel free to reach out to us at mksfashion@myyahoo.com– we’re happy to help!
1. How can I place an order?
Placing an order with us is easy! Just follow these simple steps:
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Browse through our products and select the items you’d like to purchase.
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Add your items to the shopping cart by clicking the “Add to Cart” button.
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Once you’re ready to check out, click the shopping cart icon in the top right corner of the page.
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Review your order, enter your shipping details, and proceed to payment.
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After completing the checkout process, you’ll receive an order confirmation email.
2. What payment methods do you accept?
We accept the following payment methods:
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Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Shopify Payments
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Apple Pay
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Google Pay
All payments are securely processed, and we do not store your payment details.
3. How much is shipping?
Shipping costs vary depending on your location and the shipping method you select. Shipping charges will be calculated and displayed at checkout. We offer various shipping options including standard, expedited, and express shipping.
International shipping: We also offer international shipping to select countries, and shipping fees will be calculated at checkout.
For more information on shipping, please refer to our Shipping Policy.
4. How long will it take for my order to arrive?
Our standard processing time is 1-3 business days. Once your order is shipped, delivery times depend on your location and the shipping method you choose:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-4 business days
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Overnight Shipping: 1 business day (if ordered before 12 PM EST)
Please note that international orders may take longer due to customs processing.
5. Can I change or cancel my order?
We begin processing orders immediately after they are placed to get them to you as quickly as possible. Unfortunately, this means that once an order is confirmed, we’re unable to make changes or cancel it. However, if you realize there’s an issue with your order (e.g., incorrect shipping address), please contact us immediately at M'KsFashion@gmail.com and we’ll do our best to assist you.
6. How do I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and a link to track your shipment. Please note that it may take up to 24 hours for tracking information to update after your order has been dispatched.
7. What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order . Be sure to include your order number, a description of the issue, and photos of the item(s) and packaging. We’ll resolve the issue by offering a replacement or a full refund, depending on the situation.
8. Do you offer returns or exchanges?
Yes! We offer returns on unused and unworn items within 30 days of delivery. To initiate a return, please visit our Return Policy page for more details. Please note that some items, like sale items or personalized products, may not be eligible for return..
9. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees will be calculated at checkout, and delivery times may vary depending on the destination. Please note that any customs duties, taxes, or fees are the responsibility of the customer.
10. How do I contact customer service?
You can reach our customer service team by email at Mksfashion@myyahoo.com We strive to respond to all inquiries within 24-48 hours.
11. I have a question about a product. How can I get more information?
If you need more information about a specific product, please check the product description on the product page. If you still have questions, don’t hesitate to reach out to our customer service team at Mksfashion@myyahoo.com. We’re always happy to help!